- Safe
We are committed to providing safe, high-quality care by ensuring robust systems for safeguarding, clinical safety, and risk management.
- All staff receive regular safeguarding training at the appropriate level and understand how to escalate concerns.
- We maintain clear processes for significant event reporting, learning, and sharing outcomes across the practice to prevent recurrence.
- Medicines management is tightly governed through regular audits, accurate stock control, safe prescribing practices, and clinical oversight.
- Infection prevention and control (IPC) procedures are routinely audited, and actions are implemented promptly.
- We maintain an up-to-date Business Continuity Plan that staff understand, rehearse, and can activate when needed.
- Effective
We deliver evidence-based, person-centred care that meets national guidance and demonstrates measurable outcomes.
- Our clinicians use the latest NICE guidance and local pathways to inform clinical decisions.
- We undertake regular clinical audits to monitor the effectiveness of care and drive continuous improvement.
- We proactively manage long-term conditions through structured reviews, personalised care plans, and population-level health data.
- Staff are supported with ongoing professional development, appraisal, and clinical supervision to maintain competency and improve practice.
- Caring
We treat all patients with dignity, respect, kindness, and compassion.
- Patient feedback – including Friends & Family Test and survey responses – is routinely reviewed and used to improve the patient experience.
- We ensure patients feel involved in decisions about their care and provide information in a way that is accessible and easy to understand.
- We provide additional support to vulnerable groups, including carers, people with disabilities, and those with communication needs.
- Responsive
We design services around patient needs and continually work to improve access and responsiveness.
- We offer a mix of appointment types (face-to-face & telephone) and monitor demand to ensure timely access.
- Our triage processes prioritise patient safety and direct patients to the appropriate clinician or service.
- We respond promptly to complaints and concerns, treat them as learning opportunities, and document actions taken.
- We use demographic data to identify and reduce health inequalities within our patient population.
- Well-led
We demonstrate clear leadership, strong governance, and a culture of continuous improvement.
- Our leadership team sets a clear vision for high-quality, safe care and communicates this effectively to staff.
- We maintain an up-to-date suite of policies, regularly reviewed and accessible to all staff.
- Governance structures ensure oversight of risk, quality, incidents, safeguarding, and performance.
- We encourage an open, supportive culture where staff can raise concerns without fear, and where learning is shared.
- We engage with our Patient Participation Group (PPG) and local system partners to ensure our services meet community needs.
