Following activity on Social Media where patients of Fairhill Medical Practice have posted derogatory comments about the practice and some of our staff; we now have a Social Media Zero Tolerance Policy in place.
If any such posts are brought to our attention they could be viewed as a potential breakdown in the doctor-patient professional relationship, and may result in the individual being removed from our list.
We may contact the patients involved and invite them to offcially log this with us to investigate any concerns as we welcome all feedback as it gives us the opportunity to review the services that we provide and, where necessary or appropriate, make changes or improvements.
We would ask that rather than posting derogatory or hurtful comments about the practice or any of our staff on social media, please log this in the correct way giving us the opportunity to respond and ensure all infomation is kept confidential as on social media we are limited on what we can respond to assist patient.
Posting derogatory or offensive comments online can cause unwarranted distress to our practice members and staff.
They may also cause other patients to delay or dissuade them from presenting to the surgery to received medical treatment which is not acceptable.
PLEASE CONSIDER THE IMPACT OF YOUR ONLINE ACTIVITY BEFORE YOU POST A COMMENT.